Name: Wesley Duffee-Braun Address: 18901 12th Pl W, Unit C1, Lynnwood WA 98036 E-mail: wduffee@gmail.com Cell: (828) 242-4841 LinkedIn profile: linkedin.com/in/wduffee --- Summary Section --- PMP certified versatile project management professional with background in software engineering, technical account management, and IT organization. Craft and implement strategic plans focused on resiliency through change management best practices. Analyze business value and coordinate existing operations to meet goals and deliver results. Produce complex efforts through direct leadership and stakeholder management, establishing foundation for repeatable success. --- Skills Section --- Technical Skills: Program Management, Project Management, Change Management, Software Engineering, Technical Account Management, Customer Support Program Management: Planning, reporting, and tracking tools including Jira, Tableau, Trello, SmartSheets, Asana, etc. Coding: Java, python, C, C++, php, bash, SQL, HTML Systems: Red Hat Enterprise Linux, OpenStack, Kubernetes, Red Hat OpenShift Compute Platform, Gluster, Ceph, Microsoft Windows --- Awards and Certification Section --- PMP Certification: #3703575 SCRUM Alliance Scrum Fundamental Certified: #856763 RHCE: #120-016-654 Patent Inventor: Generating targeted analysis results in a support system. US20190286508A1 --- Education Section --- Education #1 Degree: Masters of Professional Studies Education #1 Major: Strategic Leadership Education #1 School: Middle Tennessee State University Education #1 Graduation: December 2021 Education #2 Degree: Bachelor of Science Education #2 Major: Computer Science Education #2 School: University of Southern Mississippi Education #2 Graduation: December 2003 --- Experience Section --- Role #1 Title: Senior Program Manager Role #1 Company: Red Hat Role #1 Start: 2017 Role #1 Stop: 2023 Role #1 Summary: Oversaw hardware, software, and cloud partner certification programs of Red Hat products including Red Hat Enterprise Linux, OpenStack, and OpenShift). Enabled and delivered products across multiple roadmaps without missing release cycles. Utilized agile methodologies to operate multiple scrums with competing resources and timelines. Role #1 Details: - Advanced certification programs from physical data center focus to hybrid and cloud approach, expanding certification portfolio by 300%. - Conducted thorough business reviews to prioritize onboarding new products, reducing friction in development of build-with partners and go-to-market strategies. - Shaped and led transition of disparate support processes and environments to unified automated analysis platform, facilitating regulatory adherence, minimizing global security risk, and prioritizing budget and operational constraints. Role #2 Title: Senior Software Engineer Role #2 Company: Red Hat Role #2 Start: 2015 Role #2 Stop: 2017 Role #2 Summary: Pioneered plugins for prescriptive analytics of customer systems, empowering customer support to grow at same scale of base growth and complexity without sacrificing customer expectations. Stimulated plugin base from local operating system characteristics to analysis of distributed compute, network, and storage systems. Role #2 Details: - Created and guided tools for use by global support teams, supplying predictive analytics and diagnostics of strategic customer systems. - Engaged with all levels of Red Hat leadership, including marketing and product management, certifying smooth integration of tools into product lines. Role #3 Title: Senior Technical Account Manager Role #3 Company: Red Hat Role #3 Start: 2012 Role #3 Stop: 2015 Role #3 Summary: Grew account footprints and spend by supporting customers in their research, testing, launch, and maintenance of Red Hat products. Converted accounts from legacy mainframe systems to cost-effective virtual deployments, fostering trust at technical and management levels. Strengthened customer renewal rates over 100% YoY in commercial and federal accounts. Role #3 Details: - Worked with Red Hat's most strategic customers and federal agencies, ensuring their success with platform and storage products. - Proactive engagement helping customers leverage their existing infrastructures, especially with the Red Hat Storage product. - Developed and initiated multiple strategies for increasing customer deployments on cloud and distributed computing systems. Role #4 Title: Software Engineer Role #4 Company: HomeGauge Home Inspection Software (Asheville, NC) Role #4 Start: 2006 Role #4 Stop: 2012 Role #4 Summary: Organized online home inspection scheduling and booking system using Java and customer website applications with PHP, exceeding expectations of services. Guaranteed customer renewals through creation and maintenance of online services. Role #5 Title: Information Technology Specialist Role #5 Company: Camellia Home Health and Hospice (Hattiesburg, MS) Role #5 Start: 2005 Role #5 Stop: 2006 Role #5 Summary: Developed and refined reporting pipelines for Medicaid/Medicare reimbursement submissions. Established and led adoption of procedures for support. Introduced server and networking systems in new locations across multiple states, including minimizing downtime through disaster recovery after flood and wind damage.